Terms & Conditions

First Choice Limousine Service operates as a premier luxury transportation provider within a 60-mile radius of Phoenix Metro Area. Our services include airport transfers, wedding transportations, special occasions, and corporate travel.

• “Service” refers to the luxury transportation provided by our professional chauffeurs.
• “Reservation” refers to the confirmed booking of a vehicle.
• “No-Show” refers to a situation where the passenger is not present at the designated pickup location at the scheduled time.

To ensure the high-end experience we promise, all reservations must be made through our official booking channels.

A. Reservation Confirmation

A reservation is considered “confirmed” only after the Client receives a written confirmation email from First Choice Limousine Service. For high-demand services like wedding transportation services in Phoenix Metro Area, we recommend booking at least 14 days in advance.

B. Accuracy of Information

The Client is responsible for providing accurate pickup and drop-off locations, flight numbers for  Phoenix Metro Airport transfers, and contact information. First Choice Limousine Service is not responsible for delays caused by incorrect information provided by the Client.

Our pricing model is designed to offer an affordable limo service luxury experience while maintaining the highest standards of the industry.

A. Rate Quotes

All quotes for  Phoenix Metro limo service are subject to change until the reservation is confirmed. Quotes include base fare, fuel surcharges, and basic tolls.

B. Surcharges and Fees

• Wait Time: For non-airport pickups, a grace period of 15 minutes is granted. Thereafter, wait time is billed in 15-minute increments.
• Stops: Additional stops not requested at the time of booking will incur an extra charge per stop.
• Holiday Surcharge: A 20% surcharge applies to services provided on major U.S. holidays.
• Late Night/Early Morning: Transfers between 11:00 PM and 5:00 AM may incur a “night-owl” fee.

C. Gratuity

While a standard gratuity may be suggested or included in the initial quote for Phoenix Metro Area event transportation, the final amount is at the Client’s discretion unless otherwise specified for large group contracts.

Because we commit specific vehicles and chauffeurs to your reservation, cancellations represent a significant loss to our operational efficiency.

A. Standard Transfers

For standard Phoenix Metro Area limo service, cancellations must be made at least 24 hours prior to the scheduled pickup time for a full refund.

B. Special Events and Weddings

Reservations for wedding transportation in the Phoenix Metro Area or multi-vehicle event transportation require a 7-day cancellation notice.

C. Airport Transfers

Cancellations for limo service at Phoenix Sky Harbor International Airport must be made 12 hours in advance.

First Choice Limousine Service specializes in airport limo service  Phoenix Metro.

A. Flight Delays

We track all commercial flights. If your flight is delayed, we will update your pickup time at no extra charge, provided the new time falls within our operational window. However, if a flight is diverted or cancelled, the Client must contact us immediately.

B. Arrival Procedures

For airport transfers  Phoenix Metro, passengers are met at the designated “Ground Transportation” area or through our “Meet & Greet” service inside the terminal (additional fees apply). If you cannot locate your chauffeur, you must call our dispatch office before leaving the airport to avoid being marked as a “No-Show.”

In line with our mission to provide a safe and luxurious experience, we enforce the following rules:

A. Zero Tolerance Policy

First Choice Limousine Service maintains a zero-tolerance policy for drug use, smoking (including e-cigarettes and vaping), and disruptive behavior. The chauffeur has the right to terminate the ride immediately without refund if passengers become abusive or engage in illegal activities.

B. Alcohol Consumption

Alcohol consumption is permitted in the passenger cabin of our stretch limousines for limo service in the Phoenix Metro Area, provided all passengers are 21 years of age or older.

C. Vehicle Capacity

Under no circumstances shall the number of passengers exceed the legal seating capacity of the vehicle. This is a safety requirement enforced by Arizona law.

Clients are financially responsible for any damage caused to the vehicle by themselves or their guests.

• Sanitation Fee: A minimum fee of $300.00 will be charged for any “sick” incidents or excessive cleaning required (e.g., spilled drinks, upholstery stains).
• Physical Damage: Damage to the TV, lighting, bar, or exterior of the vehicle will be billed at the full cost of repair plus loss of income for the time the vehicle is out of service.

We offer specialized billing for  Phoenix corporate car services.

• Confidentiality: As noted in our Privacy Policy, our chauffeurs are trained in discretion.
• Priority Booking: Corporate account holders receive priority dispatch for limo services in  Phoenix Metro and surrounding areas.
• Payment Terms: Corporate accounts may be eligible for Net-15 or Net-30 billing upon credit approval.

While First Choice Limousine Service makes every effort to provide the specific vehicle requested for your Phoenix Metro limo service, we reserve the right to substitute a vehicle of equal or greater value in the event of mechanical failure, late return from a previous booking, or other unforeseen circumstances.

First Choice Limousine Service is not liable for:

• Delays caused by heavy traffic, road construction, accidents, or extreme weather conditions in the Phoenix Metro Area.
• Lost or stolen personal items left in the vehicle. We encourage all passengers to check the seating area before exiting.
• Loss of income or missed appointments (e.g., missed flights or cruise departures) due to circumstances beyond our control.

The Company shall not be held responsible for its inability to perform services under this Agreement if such inability is caused by an “Act of God,” such as monsoons or extreme heat events (common in our Arizona service area), floods, riots, strikes, or government-mandated lockdowns. In such cases, we will work with the Client to reschedule the limo service in the Phoenix Metro Area

All content on our website, including logos, text, and images related to First Choice Limousine Service, is the intellectual property of the Company. You may not use our branding for commercial purposes without prior written consent.

Our primary service area includes a 60-mile radius from Gilbert, Arizona. This covers:

• Gilbert: Core service area for limo service in Gilbert.
• Phoenix: Primary hub for limo service in Phoenix, AZ, and airport transfers.
• Scottsdale: Specialized service for wedding transportation and corporate car services in Scottsdale.

Travel outside of this 60-mile radius is available upon request but may be subject to additional “out-of-area” mileage fees.

In compliance with Arizona law, children of a certain age/weight must be in a car seat. While First Choice Limousine Service can provide car seats upon request for a small fee, it is the parent or guardian’s responsibility to ensure the seat is installed correctly and the child is properly secured.

This Agreement is governed by the laws of the State of Arizona. Any disputes arising from services provided in the Phoenix Metro Area shall be settled through binding arbitration in Maricopa County, Arizona.

To ensure we never leave a client stranded, First Choice Limousine Service may occasionally utilize trusted third-party affiliates, such as VIP limo & car service of Phoenix or Gilbert LLC, to fulfill a booking during peak times. All affiliates are required to meet our strict standards for safety, luxury, and professionalism.

We reserve the right to refuse service to any individual or entity for any reason, including a history of late payments, disrespectful behavior toward staff, or violation of these Terms and Conditions.

First Choice Limousine Service reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website, and your continued use of our limo service in the Phoenix Metro Area or other offerings constitutes acceptance of the updated terms.

These Terms and Conditions, along with your booking confirmation and our Privacy Policy, constitute the entire agreement between you and First Choice Limousine Service. No verbal agreements or promises made by chauffeurs or dispatchers shall supersede this written document.

For those utilizing Phoenix Metro corporate car services, we offer customizable “Service Level Agreements” (SLAs). We understand that corporate travel requires extreme punctuality. If we are more than 15 minutes late for a corporate pickup due to our own negligence (excluding traffic or weather), the ride is on us. This is our “Prestige Guarantee” established in 2018.

If you believe you have left an item in one of our vehicles after a limo service in the Phoenix Metro Area, please contact us within 24 hours. While we are not liable for lost items, we make every effort to return found property. If an item is found, it can be picked up at our Gilbert office, or we can ship it to you at your expense.

By providing your contact information, you agree to receive transactional communications (booking receipts, chauffeur updates). YYou may also opt-in to receive promotional offers for limo service in the Phoenix Metro Area at affordable rates. You can opt-out of marketing at any time.

First Choice Limousine Service is committed to providing transportation for all. If you require a vehicle with specific accessibility features, please notify us at least 48 hours in advance so we can accommodate your needs within our fleet or through our network of specialized partners.

For questions regarding these Terms and Conditions, or to discuss a specific booking for limo service in the Phoenix Metro Area, please reach out to our management team:

First Choice Limousine Service Gilbert, AZ

Phone: +1 602-810-4062
Email: Info@firstchoicelimousineservice.com
Website: firstchoicelimousineservice.com

By clicking “Confirm Booking” or by entering any vehicle operated by First Choice Limousine Service, you acknowledge that you have read, understood, and agreed to these 26 sections of Terms and Conditions. We thank you for choosing us for your Phoenix Metro Area luxury transportation needs. Since 2018, it has been our honor to redefine luxury travel for you.